What happens if I am enrolled in the Affordable Connectivity Program (ACP) with another internet provider?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> If you are a new Fastwyre Broadband customer, you must fill out the Fastwyre Broadband Subsidy Form. In this form, you will be asked if you allow Fastwyre Broadband to transfer your ACP benefit from your old internet provider to Fastwyre Broadband. Transferring your ACP benefit to Fastwyre Broadband will no longer apply to any service you receive from another provider. You may be subject to that provider’s undiscounted rates if you maintain service from them. Once your Fastwyre Broadband service is installed, you will be notified of the status of your ACP application within 48 hours, and if approved you will receive the subsidy credit starting on your next billing cycle.

Where can I learn more about this program?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> You can find more in-depth FAQs here .

How long will I continue to receive the ACP subsidy?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> As long as you continue to qualify for the government requirements of this program, you will continue to be eligible. The FCC may periodically seek confirmation of your eligibility until the program ends (at this time, there is no set end date for the ACP. It is expected to be a long-term program).

Who qualifies for the Affordable Connectivity Program?

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> To qualify, a member of your household must meet at least one of the following criteria: Qualifies for the federal Lifeline program, including: Medicaid SNAP Supplemental Security Income (SSI) Federal Public Housing Assistance Veterans and Survivors Pension Benefit Tribal Programs for Residents for Qualifying Tribal Lands Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision Has an income that is at or below 200% of the federal poverty guidelines Received a federal Pell Grant in the current award year To confirm your eligibility for this government program, we must share certain qualifying information about you with the federal government. Please note that if your application ID, name, and other key information don’t match exactly, there may be a delay in applying the subsidy to your account. It’s important to make sure to enter your information exactly the same on both the government application and the Fastwyre Broadband ACP Subsidy form.

Affordable Connectivity Program Subsidy Form

Sign up to get a $30/month discount on your internet bill through the Affordable Connectivity Program (ACP). Fill out this form:

STOP! Have you completed these steps?

STEP 1:Enroll with National Verifier. New and existing customers need to enroll.

Before filling out this form, you must confirm eligibility and enrollment with the U.S. Federal Government.
Please visit the National Verifier to verify your eligibility and confirm enrollment.
Be sure to note your “Application ID” as you need it to complete this form below.
Note: language on the verifier says “Lifeline Program,” but it also verifies participation in the Affordable Connectivity Program (ACP)

STEP 2: Sign up for internet service with Fastwyre Broadband at fastwyre.com. Existing Fastwyre Broadband customers may skip directly to Step 3.

STEP 3: Fill out the form below to enroll in Fastwyre Broadband’s ACP discount. Filling this out online is the fastest and easiest way to qualify for a $30 discount on your bill.

Please ensure the information you enter below matches the information you submitted to qualify for the ACP subsidy. If the eligibility for ACP is through a Benefit Qualifying Person other than yourself, you must also fill out that section in the form below.

* Required field

National Verifier Application ID *You would have received this number when filling out the National Verifier and will start with a B or Q.

First name *This needs to match the name on your Fastwyre Broadband account and the National Verifier records.

Last name *This needs to match the name on your Fastwyre Broadband account and the National Verifier records.

Date of birth *

This needs to match the information in the National Verifier records.

Email address *Please populate this with your email associated with your Fastwyre Broadband account and the National Verifier records.

Street address *Please populate this with your address associated with your Fastwyre Broadband account.

Apt. number (if applicable)

City *

State *

Zip code *

Optional mailing or alternative address

Populate this with the address that matches the records with National Verifier, if it's different from the address where you receive Fastwyre Broadband service.

Street address

Apt. number (if applicable)

City

State

State (Complete only if "Another state" was selected in previous field.)

Zip code

Account Transfer Agreement *

I am aware that I need to be a Fastwyre Broadband customer to receive this benefit on Fastwyre Broadband internet plans. By checking this box I acknowledge that, if I am a current customer with another internet provider, my ACP benefit will no longer apply to any service my household receives from that provider, I may be subject to that provider's undiscounted rates as a result of the transfer if I maintain service from that provider, my household is limited to one ACP-transfer transaction per service month with limited exceptions, and I agree to have my ACP benefit transferred to Fastwyre Broadband.

Eligibility verification agreement *

I agree that my information will be used by Fastwyre Broadband to verify my eligibility with the Universal Service Administrative Company (USAC) to ensure the proper administration of the Affordable Connectivity Program, and that failure to provide consent will result in denial of the affordable connectivity benefit.

Temporary discount agreement *

I’m aware that the discount I receive is a benefit of a government-sponsored program. Upon email notification of the program’s discontinuation by Fastwyre Broadband, I agree to pay full price for the service. I may also choose to cancel my service.

Delinquent billing acknowledgment *

I agree that Fastwyre Broadband may downgrade my service to a lower service tier if I become delinquent in paying my bill, as permitted by the Affordable Connectivity Program’s rules.

[Required] Disclosure of Fastwyre Broadband’s privacy terms

Some account and system information will be sent to Fastwyre Broadand, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Information will be collected in accordance with our privacy policy.

Benefit Qualifying Person

Are you eligible for the Affordable Connectivity Program (ACP) through your own name or are you eligible through a Benefit Qualifying Person (child or dependent)? If through a Benefit Qualifying Person (“BQP”), we will need to collect ALL the information below. Please ensure this information matches the National Verifier records.

BQP First name *

BQP Middle name *

BQP Last name *

BQP Address

Apt. number (if applicable)

City of BQP

State of BQP

State of BQP (Complete only if "Another state" was selected in previous field.)

Zip code of BQP

BQP Email Address *

BQP Date of birth

Some account and system information will be sent to Fastwyre Broadband, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service.

Affordable Connectivity Program Subsidy Form

Account Transfer Agreement *

Eligibility verification agreement *

Temporary discount agreement *

Delinquent billing acknowledgment *

Quick Links

Manage Account

Fastwyre Support

Contact Fastwyre

Legal

Company

Our Services

Customer Service

My Account