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Alerts2024-04-11T15:31:42+00:00

Get Text Alerts

Fastwyre Broadband

FAST, TWO-WAY ACCESS TO YOUR

Fastwyre Broadband Account

Fastwyre Broadband’s GOCare program offers customers a convenient and easy way to access their account information through two-way SMS messaging. With GOCare, customers can quickly and securely retrieve important account details such as their balance, payment due date, payment confirmation, and account changes, all from the comfort of their mobile device.

Using GOCare is effortless and accessible to all customers with a wireless phone, regardless of their technical expertise. As long as they can open a text message, they can use GOCare. Please be aware that your mobile service provider may charge you for sending and receiving text messages, depending on the terms of your mobile account.

GOCare’s SMS messaging functionality provides an added layer of convenience for customers who need to quickly check their account information while on the go.

ACCOUNT ACCESS MADE EASY

Keywords

APPT

Text the word APPT to 833-463-3278 to receive a text message with any scheduled appointment you might have.

HELP

Text the word HELP to 833-463-3278 to receive a text message with available KEYWORDS to access your account information and a hotlink to more information.

STOP

Text the word STOP to 833-463-3278 at any time during the month to stop receiving text account alerts to your mobile phone. Text UNSTOP to opt back in.

ACCT

Text the word ACCT to 833-463-3278 at any time to receive your account number on your mobile phone.

HELP & FAQ

GOCARE TEXT ALERTS

What is GOCare?2024-03-29T17:20:14+00:00

GOCare is a mobile account alert platform that proactively delivers account information (statements, balance, due date, payment confirmation, appointment reminders, and more).  Information can be initiated by either Fastwyre or the Customer with the use of “KEYWORDS”. More information can be found on our website at www.fastwyre.com/sms-alerts-terms-conditions.

Why should I use GOCare Alerts?2024-03-29T17:05:29+00:00

GOCare is faster and easier than calling the call center or logging on to the website.  You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

Will I constantly be getting messages from Fastwyre?2024-03-29T17:06:30+00:00

NO! Fastwyre will send customers 3 – 5 messages per month. Examples may include the balance amount, your payment is due (and/or past due), and appointment confirmations if applicable.  Customers may initiate these inquiries by using the KEYWORDS shown below.

Will you sell my information to others?2024-03-29T17:07:04+00:00

NO!  Fastwyre protects its customers and their account information and will never sell or share it for any reason.  You will only get text messages from Fastwyre through the GOCare service.

How much will GOCare cost me?2024-03-29T17:07:48+00:00

Fastwyre does not charge for GOCare. Customers’ mobile service providers may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

Do I have to use GOCare?2024-03-29T17:08:40+00:00

Fastwyre’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 833-463-3278.

Does Capitalization matter when I am texting to the Company?2024-03-29T17:09:16+00:00

No. GOCare recognizes upper and lower-case letters as the same.

What if I get a new mobile number?2024-03-29T17:09:59+00:00

Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number.  Please ensure you update your Fastwyre account with your new mobile contact number (and delete the old mobile number).

How do I Opt-Out of or stop receiving the GOCare message alerts?2024-03-29T17:10:41+00:00

To Opt-Out, text STOP (without additional characters or spaces) to 833-463-3278.

Which wireless carriers support the GOCare text message service?2024-03-29T17:11:50+00:00

Virtually ALL domestic wireless carriers support the GOCare service offering.  For the most current list of those carriers, please see Fastwyre’s Terms and Conditions.

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