Customer Service

Why a Home Phone?

At Fastwyre, we’re seeing an increasing trend of people cancelling their home phone service to use their cell phones. While we understand the need to save money, before you stop your home phone service, take a look at what we’ve found in researching home phones:

– Emergency 911 uses a phone number database to pin-point a caller’s location, and cell phones are not in that database.

– Corded telephones continue to work in a storm even when the power goes out, and will continue to work for hours!

– Home security systems work through a home telephone line, and satellite customers use home phone lines to update their channel listings.

– You’ll never drop a call with a home phone.

Here are some statistics to consider when looking to replace your home phone with a cell phone:

· That 68% of participants of one study do not have a plan in place to deal with home emergencies

· 80% felt that it is important to have both a home phone and cell phone in their homes for emergencies, because you have options for contacting 9-1-1

· 27% of respondents’ children have not received instruction on how to dial 9-1-1 in an emergency

For your safety, and the safety of your family, please think twice before disconnecting that home phone service!

Fastwyre strives to bring advanced telecommunication services, including broadband service, to all of its customers.

As an incumbent local exchange carrier, this has required a substantial financial investment on the part of Fastwyre to upgrade an expand its existing telephone network. Fastwyre’s high speed digital subscriber line (DSL) Internet service requires use of the telephone network to connect to the Internet. Due to this substantial financial investment in the telephone plant and recovery of certain costs for local exchange telephone facilities (no stand-alone DSL) through Federal Universal Service support, Fastwyre is unable to economically provide stand-alone DSL at an affordable rate to its customers without also providing local exchange telephone service. Fastwyre’s decision to bundle local telephone service and DSL is mandated by this economic reality that due to the substantial network cost involved in providing these services it is simply not feasible, to Cameron or its customers, to provide stand-alone DSL.