Does Fastwyre Broadband offer services other than high speed Internet?
Yes. We offer TV services with a lineup like those offered by cable companies and satellite providers. We also offer home phone and commercial phone service.
What are we asking of you?
By completing the form, you are expressing interest in Fastwyre Broadband bringing Gig speed services to you and your neighbors. Your interest in a crucial part of securing funding from the Community Connect Grant that will allow us to serve your community with [...]
What services does Fastwyre offer?
We currently offer fiber to homes and businesses with Gigabit symmetrical speeds.
What makes Fastwyre different?
We bring fiber directly into your home and business offering affordable, sensible plans and local service to smaller communities throughout the states we serve.
Who is Fastwyre Broadband?
We are a local company with long-standing traditions and roots across the United States. We currently provide fiber to the home (and business) areas of Alabama, Alaska, Louisiana, Missouri, Nebraska, and Texas. This year alone, we will expand our network to 9 additional [...]
Why am I not getting the exact speed that I’m subscribed to?
Your speed will be affected by the number of devices on your network and if you are in the process of streaming video, browsing the internet, downloading large files, etc. Enabling automatic updates on your devices may also contribute to slower speeds. Please [...]
What is CPNI and how can I get a CPNI password to access my online account?
CPNI is Customer Proprietary Network Information. Fastwyre is required to have customers establish a CPNI password to discuss account information on the phone or to access your account online. A CPNI password can be established by calling Customer Service.
What are these other charges on my bill?
For information on taxes and surcharges that may appear on your bill, please visit https://fastwyre.com/customer-service/billfaqs/
What happens if I am enrolled in the Affordable Connectivity Program (ACP) with another internet provider?
If you are a new Fastwyre Broadband customer, you must fill out the Fastwyre Broadband Subsidy Form. In this form, you will be asked if you allow Fastwyre Broadband to transfer your ACP benefit from your old internet provider to Fastwyre Broadband. Transferring [...]
Where can I learn more about this program?
You can find more in-depth FAQs here.