Affordable Connectivity Program

Customer Service

ACP is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If you reside in an eligible Fastwyre Broadband serving area, your household could receive up to a $30/month discount on your internet service. Fastwyre customers residing on Tribal Lands* may be eligible for a benefit up to $75 per month. The credit may not be used for overage fees or any other charges. Subscribers may choose the plan that best meets their needs or change their current plan. Service is subject to disconnection for non-payment. Only one monthly service discount is allowed per household and it is non-transferable.

Who is Eligible?

A household is eligible for the ACP if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below. For complete details, please visit acpbenefit.org/do-i-qualify.

Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start, Tribal TANF, or Food Distribution Program on Indian Reservations;
Participates in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision;
Received a Federal Pell Grant during the current award year;
Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.

To apply, please follow the steps below. If you are currently enrolled in the Lifeline program, you do not have to verify your eligibility again; please skip to #3.

Please visit acpbenefit.org/how-to-apply/ to complete the online application with the Universal Service Administrative Company (USAC) or print an application and mail it to the address listed. *Important note for Tribal Lands customers: on the application, please be sure to check the box for Tribal Lands in order to receive the maximum benefit.
After you submit an application, USAC will share the results with you. If you apply online, you may receive an immediate approval. If USAC cannot prove your eligibility automatically, they will request additional documentation from you and provide information on how you can submit those documents for review.
Once USAC approves your application, please contact Fastwyre Broadband to complete your enrollment. Before we can apply the discount to an account, Fastwyre will require applicants to fill out the form below, or we can mail you a paper copy.

Additional information on ACP can be found at acpbenefit.org/.

A household may file a complaint against its provider via the FCC’s Consumer Complaint Center.

customerservice@fastwyre.com

*Tribal lands are defined as any federally-recognized Indian tribe’s reservation, pueblo, or colony; Indian Allotments; and areas that fall outside the boundaries of existing Tribal Lands but have been designated by the Federal Communications Commission as Tribal lands for the purpose of receiving Tribal Lifeline support. All Fastwyre customers in Alaska are on Tribal lands. Please see instructions in step 1 for customers applying for ACP from Tribal Lands.

Fastwyre Broadband is an approved participant in the Affordable Connectivity Program (ACP) through the following affiliates:

Alaska – Interior Telephone Company and Mukluk Telephone Company

Missouri – Holway Telephone Company and KLM Telephone Company

Nebraska – Arlington Telephone Company, Blair Telephone Company, Eastern Nebraska Telephone Company, Rock County Telephone Company and HunTel CableVision, Inc. dba HunTel Communications

Affordable Connectivity Program Form

Please note that the following ACP form is only for residents of Fastwyre Broadband service areas in Alaska, Missouri and Nebraska.

I understand that the Affordable Connectivity Program is administered by USAC with oversight from the Federal Communications Commission (FCC) and that only one monthly service discount is allowed per household. Please initial below.* *

I provide affirmative consent to apply the Affordable Connectivity Program to the service received from Fastwyre Broadband. Please initial below.* *

As a participating household, I choose to opt-in to continue receiving broadband services from Fastwyre Broadband after the program ends. I understand by choosing to continue receiving service after the end of the Affordable Connectivity Program, I will be billed Fastwyre Broadband’s regular monthly rate for internet service, subject to Fastwyre Broadband’s applicable terms and conditions. Please initial below.** *

I consent that all the information provided on this form may be collected, used, shared, and retained for the purposes of applying for and/or receiving the Affordable Connectivity Program benefit. Please initial below.* *

As a participating household, I also acknowledge and accept FASTWYRE BROADBAND’S HIGH-SPEED INTERNET SUBSCRIBER TERMS AND CONDITIONS OF SERVICE . Please initial below.* *

Name of Qualified Lifeline Applicant*

Fastwyre billing name or account number *

Address

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Fastwyre Broadband is an approved participant in the Affordable Connectivity Program (ACP) through the following affiliates:

Alaska – Interior Telephone Company and Mukluk Telephone Company

Missouri – Holway Telephone Company and KLM Telephone Company

Nebraska – Arlington Telephone Company, Blair Telephone Company, Eastern Nebraska Telephone Company, Rock County Telephone Company and HunTel CableVision, Inc. dba HunTel Communications

Customer Service