We encourage you to read the following policy prior to signing up for service.
This Policy sets forth the principles that govern the use by customers of the systems, services, and products provided by Fastwyre. The AUP has been created to promote the integrity, security, reliability, and privacy of Fastwyre’s systems and networks.
a. Compliance with Law
Customers shall not post, transmit, re-transmit, or store material on or through any of the Fastwyre’s system services or products that: (i) is in violation of any local, state, federal or non-United States law or regulation; (ii) threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, “Persons”); or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of “pirated” or other software products that are not appropriately licensed for use by the customer.
b. Prohibited Uses of Fastwyre’s Systems, Services, and Products
This identifies the actions that Fastwyre considers to be abusive, and thus, strictly prohibited. In addition to the other requirements of this AUP, Customers may only use Fastwyre’s systems, services, and products in a manner that, in Fastwyre’s sole judgment, is consistent with the purposes of such systems, services, and products. If a customer is unsure whether a contemplated use or action is permitted under the AUP, the customer should e-mail Fastwyre with a description of the proposed use for a determination of whether the use is permissible under this AUP. The examples identified in the subsections below are non-exclusive and are provided, in part, for guidance purposes.
The following uses of Fastwyre’s systems, services, and products are expressly prohibited:
Prohibited Actions: General Conduct
Transmitting on or through any of Fastwyre’s systems, services, or products any material that is, in Fastwyre’s sole discretion, unlawful, obscene, threatening, abusive, libelous, hateful; or encourages conduct that may constitute a criminal offense, may give rise to civil liability, or otherwise may violate any local, state, national or international law.
- Transmission, distribution, or storage of any information/data/material in violation of federal/state regulations or law, or by the common law.
- Violations of the rights of any Person protected by copyright, trade secret, patent, or other intellectual property or similar laws or regulations.
- Actions that restrict or inhibit any Person, whether a customer of Fastwyre or otherwise, in their use or enjoyment of any of Fastwyre’s systems, services, or products.
- Resale of Fastwyre’s services and products, without the prior written consent of Fastwyre.
- Deceptive online marketing practices.
- Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers (such conduct is ground for immediate termination and may subject the offender to civil or criminal liability).
Prohibited Actions: System and Network Security
- Attempting to circumvent user authentication or security of any host, network, or account (“cracking”). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access or probing the security of other networks (such as running a SATAN scan or similar tool).
- Affecting security breaches or disruptions of internet communications. Security breaches include, but are not limited to, accessing data of which the customer is not an intended recipient or logging onto a server or account that the customer is not expressly authorized to access. For purposes of this section, “disruption” includes, but is not limited to, port scans, ping floods, packet spoofing, forged routing information, deliberate attempts to overload a service, and attempts to “crash” a host.
- Using any program/script/command, or sending messages of any kind, designed to interfere with a user’s terminal session, by any means, locally or by the internet.
- Executing any form of network monitoring that will intercept data not intended for the Customer.
Prohibited Actions: E-Mail
- Harassment, whether through language, frequency, or size of messages, is prohibited.
- Sending unsolicited mail messages, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material (“e-mail spam”). Customers are explicitly prohibited from sending unsolicited bulk mail messages. This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving e-mails, the Customer must not send that person any further e-mails.
- Creating or forwarding “chain letters” or other “pyramid schemes” of any type, whether or not the recipient wishes to receive such mailings.
- Malicious e-mail, including, but not limited to, “mail bombing” (flooding a user or site with very large or numerous pieces of e-mail).
- Unauthorized use, or forging, of mail header information.
- Using a Fastwyre or a customer account to collect replies to messages sent from another provider.
- Use of unsolicited e-mail, originating from the Fastwyre network or networks, of other Internet Service Providers on behalf of, or to advertise any service hosted by or connected via the Fastwyre network.
- Willful failure to secure open SMTP ports so as to prevent the unauthorized use of customer resources for the purposes of sending unsolicited e-mail by a third party.
c. Complaint and Enforcement
Complaints regarding abusive conduct may be reported by FAX to (907) 349-1858, ATTN: Policy Review Board, or by mail to:
201 E. 56th Avenue
Anchorage, AK 99518
Complaints will also be accepted via e-mail, so long as a valid return address is included. Fastwyre must be able to independently verify each instance of abuse, and so each complaint must include the COMPLETE TEXT OF THE OBJECTIONABLE MESSAGE, INCLUDING ALL HEADERS. Please do NOT send excerpted parts of a message. Sending a copy of the entire message, including headers, helps to prevent misunderstandings based on incomplete information, or information used out of context. Full headers demonstrate which path the message has taken and enable us to determine whether any part of the message has been forged. This information is vital to our investigation.
Fastwyre may, in its sole discretion, suspend or terminate a customer’s service for violation of any portion of the AUP at any time and without warning. As a general matter, Fastwyre attempts to work with customers to cure violations and to ensure that there is no re-occurrence of the violation prior to terminating service.
In no event will Fastwyre be liable to any customer or third party for any direct, indirect, special, or other consequential damages for actions taken pursuant to this AUP, including, but not limited to, any lost profits, business interruption, loss of programs or other data, or otherwise, even if Fastwyre was advised of the possibility of such damages?
- Modification of AUP: Fastwyre retains the right to modify the AUP at any time and any such modification shall be automatically effective for all customers when adopted by Fastwyre.
- Applicability of AUP: The actions listed herein are also not permitted by other Internet Service Providers. Deceptive marketing, as defined by the Federal Trade Commission Deception Policy Statement, is not permitted through the Fastwyre network. These rules apply to other types of internet-based distribution mediums as well, such as RLG’s Ariel system (a system for sending FAX-like documents over the internet).
- Removal of Materials: At its sole discretion, Fastwyre reserves the right to remove materials from its servers and to terminate internet access to customers that have violated this Policy.