Legal Information

Open Internet Disclosure

Pursuant to the Federal Communications Commission’s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of Fastwyre (“Provider”) regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers, and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.

Network Management Practices
In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of the Provider’s customers. By engaging in reasonable and responsible network management, Provider prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards.

Congestion Management
The provider does not employ any congestion management tools, practices, and/or software on network traffic.

Application-Specific Behavior
The provider does not block or rate-control specific protocols or protocol ports.

The provider does not modify protocol fields in ways not prescribed by protocol standards.

The provider does deploy DDoS (distributed denial-of-service) mitigation software that detects and stops attacks. This prevents attacks on individual customers from impacting multiple customers.

Device Attachment Rules
In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network.

Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. The provider uses industry-standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.

The security measures employed by the Provider to prevent the spread of viruses, malware, spam, harmful and unwanted content, or other threats to consumers do not prevent end-users from running certain applications.

Performance Characteristics
Provider offers broadband Internet access service via Digital Subscriber Line (“DSL”) and Fiber-to-the-Home (“FTTH). DSL is a wireline transmission technology that transmits data faster over traditional copper telephone lines already installed in homes and businesses. FTTH utilizes fiber optic cable to deliver telephone, data, and video services. With the capacity for an indefinite amount of data, FTTH technology allows subscribers to receive better-quality voice, data, and video services in their homes.

The technology utilized to provide broadband Internet access service to an individual customer will be dependent upon the customer’s address as the Provider does not offer all technologies to all locations in the network.

The advertised speed of the Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of the Provider’s Internet service offerings, including, but not limited to: the distance of the consumer’s home or office from the Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic.

Based on internal testing utilizing Ping Plotter Pro network tools, Multi-Router Traffic Graphers, and Ookla Speed test results from customers, the mean upload and download speeds during peak usage periods (i.e., between 7:00 p.m. and 11:00 p.m. on weeknights) are:

Technology:     Mean Download/Upload Speed:       Latency:
DSL                       Up to 25Mbps/Up To 3 Mbps                     40 ms
FTTH                    Up to 250Mbps/Up To 250Mbps               10 ms

A subscriber’s actual speed will be dependent on the service tier and package to which they subscribe.

Provider’s consumer-accessible speed test is available at:

The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”).

The provider does not offer any specialized services.
Commercial Terms

In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and ala carte alternatives.

Early Termination Fees
If a customer previously entered into a service agreement with Provider for broadband Internet access service for a defined service term, and the customer desires to terminate the service agreement prior to the expiration of that term, Provider may charge a reasonable early termination fee if such fee is clearly indicated in the service agreement.

Usage-Based Fees
Provider’s Internet service is priced on a flat-fee basis (plus taxes). The provider does not charge end users a usage-based fee for Internet service.

Privacy Policy
The various network management tools and techniques utilized by Provider do not entail inspection of the network traffic of its Internet service users. As part of its network management practices, Provider does not store, or provide information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose.
To ensure optimal network performance, the Provider engages in bandwidth utilization monitoring, host monitoring, Internet Control Message Protocol (“ICMP”) reachability, dynamic Internet Protocol (“IP”) address logs, and System Logs. For troubleshooting purposes, Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to equipment type, serial number, settings, configuration, and software. The provider may also collect performance information to examine the operation of the equipment, services, and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.

Network activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.

Provider’s additional Privacy Policies are available at:

The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of the Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns, or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.

Contact Us
If you have any questions regarding Provider’s Network Management Practices Policy
or would like to file a complaint with Provider regarding its network management practices, please contact Provider at:

153 West Dave Dugas Rd
Sulphur, LA 70665
Phone Number: (337) 583-2111
Toll-Free: 1-800-737-3900

Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC.
Additional Disclaimers
The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users.

Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.

For additional information, please review Provider’s Acceptable Use Policy at: