Fastwyre Broadband

Online Resource Center

Welcome to the “How To” section of Cameron Communications’ Online Resource Center! Here, you’ll find basic steps on how to operate your equipment, troubleshoot common issues and answer some of your product questions.

DIGITAL CABLE USER GUIDE

click here to find our comprehensive guide to learning about what our Digital Cable can do for you!

You can contact us 24/7 for live support. However, below are some links that may help you troubleshoot on your own.

Please Note: If you find that you are having to troubleshoot your service more than once, please contact Cameron Communications’ Support Department. Standard troubleshooting may not be enough.

Connecting Your Equipment

For help connecting your equipment, please visit the Set-Top Box page to pick your equipment. Each piece of equipment is different, with different connection directions.

Parental Controls

To set up your parental controls, follow these simple steps:

  • Open the Settings Menu
  • Use the ARROW buttons to highlight the “Parental Control ” icon on the left.
  • Press “OK”
  • Use the ARROW buttons to highlight the “Edit” icon to the right.
  • Press “OK”
  • Adjust the settings as you see fit for your viewers
  • Use the ARROW buttons to highlight the “Submit” icon on the bottom right.

To Unlock your parental controls,

  • Press “MENU”
  • Use the ARROW buttons to highlight the “Parental Controls” icon
  • Press “OK”
  • A password screen will appear
  • Enter your numerical password with the NUMBER buttons on your remote. Your password is your 7-digit phone number.
  • Use the ARROW buttons to highlight the “OK” icon
  • Press “OK”
  • Parental Controls are now unlocked as indicated by the words Parental Controls – Off.

Blocking Channels

**NOTE: Blocked channels do not show up in the Guide Menu. Parental controls do not affect this setting. The only way to see a channel in the Guide Menu is to remove it from the Channel Blocking list or to disable Channel Blocking.

To Block Channels:

  • Open the Settings menu
  • Use the ARROW buttons to highlight the Channel Blocking icon
  • Press “OK”
  • Use the ARROW buttons to highlight the “Edit” icon to the right.
  • Press “OK”
  • Use the ARROW buttons to highlight the channel to be blocked
  • Press “OK” to check the box.
  • To move to the next screen of channel options, use the ARROW buttons to highlight the “NEXT PAGE” arrow/icon
  • Press “OK”
  • When finished, use the ARROW buttons to highlight the “UPDATE” icon.
  • Press “OK”
  • Use the ARROW buttons to highlight the “SUBMIT” icon.
  • Press “OK”

Using the Guide Menu

  • Press the “GUIDE” button on the remote control to access the Electronic Program Guide.
  • The Program Guide contains:
    • Information about the program showing at the current time
    • Channel Guide Choice Settings (All Channels, Subscribed Channels and Favorite Channels)
    • The current half-hour of television is highlighted
    • Current program showing is highlighted
    • Channel ID– Currently selected channel is indicated by an arrow shape in the right end.
    • Programs that extend beyond the time showing have a small arrow next to the program name.
  • To scroll through channels, press either the ARROW UP or ARROW DOWN buttons on the remote.

**NOTE: If channels seem to be missing from the Guide Menu is probably set on a Favorites List. Check the Channel Guide Tab to make sure it is set to “All” or “Subscribed.” If it is not set to “All” or “Subscribed,” press the GUIDE button until the “All” or “Subscribed” tab is visible.

To Change Channels Using the Program Guide:

  • Use the ARROW UP and ARROW DOWN buttons on the remote to scroll through the channels available. **HINT: Use the PAGE UP and PAGE DOWN buttons to scroll by screen (showing 5 channels at a time).
  • To select a new channel to view, use the ARROW buttons to highlight that channel.
  • Press the OK/SELECT button.
  • Press the OK/SELECT button to close the Electronic Program Guide.

Operating Your Favorites Menu

To Open Your Favorites Menu

  • Press the MENU Button on the remote.
  • Press the ARROW buttons to highlight the FAVORITES icon.
  • Press the OK/SELECT button.

To Create a New Favorites List

  • Open the Favorites Menu (see above).
  • Use the ARROW buttons to highlight the CREATE icon.
  • Press the OK/SELECT button.
  • Use the ARROW buttons to highlight the “NAME” field for this Favorites List.
  • Press the CL/CLEAR button to delete any unwanted characters.
  • Use the number buttons on your remote to enter each letter.
  • Use the ARROW buttons on the remote to scroll to and highlight the channels to add to favorites.
  • To select a channel, highlight it and press the OK/SELECT button.
  • To move to the next screen of channel selection choice, use the ARROW buttons to highlight the NEXT PAGE ARROW icon on the lower left of the screen.
  • Press the OK/SELECT button.
  • When finished selecting channels, use the ARROW buttons to highlight the DONE icon on the screen.
  • Press the OK/SELECT button.
  • Press the GUIDE button on the remote to bring up the Channel Guide.
  • Continue to press the GUIDE button until the new Favorites List is visible.
  • The selected channels are now part of the new Favorites List.

Parental Controls

To set up your parental controls, follow these simple steps:

  • Open the Settings Menu
  • Use the ARROW buttons to highlight the “Parental Control ” icon on the left.
  • Press “OK”
  • Use the ARROW buttons to highlight the “Edit” icon to the right.
  • Press “OK”
  • Adjust the settings as you see fit for your viewers
  • Use the ARROW buttons to highlight the “Submit” icon on the bottom right.

To Unlock your parental controls,

  • Press “MENU”
  • Use the ARROW buttons to highlight the “Parental Controls” icon
  • Press “OK”
  • A password screen will appear
  • Enter your numerical password with the NUMBER buttons on your remote. Your password is your 7-digit phone number.
  • Use the ARROW buttons to highlight the “OK” icon
  • Press “OK”
  • Parental Controls are now unlocked as indicated by the words Parental Controls – Off.

Operating Your Favorites Menu

To Open Your Favorites Menu

  • Press the MENU Button on the remote.
  • Press the ARROW buttons to highlight the FAVORITES icon.
  • Press the OK/SELECT button.

To Create a New Favorites List

  • Open the Favorites Menu (see above).
  • Use the ARROW buttons to highlight the CREATE icon.
  • Press the OK/SELECT button.
  • Use the ARROW buttons to highlight the “NAME” field for this Favorites List.
  • Press the CL/CLEAR button to delete any unwanted characters.
  • Use the number buttons on your remote to enter each letter.
  • Use the ARROW buttons on the remote to scroll to and highlight the channels to add to favorites.
  • To select a channel, highlight it and press the OK/SELECT button.
  • To move to the next screen of channel selection choice, use the ARROW buttons to highlight the NEXT PAGE ARROW icon on the lower left of the screen.
  • Press the OK/SELECT button.
  • When finished selecting channels, use the ARROW buttons to highlight the DONE icon on the screen.
  • Press the OK/SELECT button.
  • Press the GUIDE button on the remote to bring up the Channel Guide.
  • Continue to press the GUIDE button until the new Favorites List is visible.
  • The selected channels are now part of the new Favorites List.
  • DVR Guide
  • Video on Demand Guide
  • Set-Top Boxes Guide

Please Note: If you find that you are having to troubleshoot your service more than once, please contact Cameron Communications. General troubleshooting tips might not be enough.

Picture Quality

If you are experiencing poor, distorted or fuzzy images with your Digital Cable subscription, please try the following:

  • Make sure your connections to your Set-Top Box and TV are plugged in tightly and securely.
  • Make sure all connections are plugged in to the correct locations. (Click here to select your Set-Top Box)
  • Try changing the channel. If only one channel has poor quality, chances are the transmission that we have received is of low quality, also. Check that channel later.
  • Verify that your Set-Top Box and TV are on the correct resolution. To check your STB resolution, check the link above to choose your Set-Top Box. To check the TV resolution, use the buttons that are typically located on the front of your TV. You might need to contact the TV manufacturer for further instructions.

Sound But No Picture

If you have sound on your TV, but no picture (or a picture, but no sound), try the following steps.

  • Make sure your connections to your Set-Top Box and TV are plugged in tightly and securely.
  • Make sure all connections are plugged in to the correct locations. (Click here to select your Set-Top Box)

One or More TVs are not working

If you are experiencing one or more of your TVs that are not working, take a look at your Set-Top Box.

For ADB Set-Top Boxes, (If your box has GREEN lights on the front):

  • Both should be lit. One is for “Power” and one is for “On-Line
  • If your “On-Line” light is out, check the Ethernet cable at the back of the box. Make sure it is plugged in correctly and securely.
  • Make sure the Ethernet cable in the modem is connected properly. If the Ethernet cable is not connected to the modem, none of your TVs will receive picture.

For Amino Set-Top Boxes, (If your box has RED lights on the front):

  • Make sure your TV is on the proper channel or input.
  • Make sure your Set-Top Box is on.
  • If your red light is blinking, you will need to check the Ethernet cable at the back of the Set-Top Box. Make sure it is properly connected and secured to your Set-Top Box, as well as your modem.
  • Turn your Set-Top Box off and then on again to make sure it boots correctly.

**NOTE: There is also a chance that your modem is not receiving power. If the above methods do not work, make sure that your modem (BEC, Vision Net and the 3-Com Switch) is plugged in. Try unplugging and re-plugging your modem in.

Set-Top Box does not power on

If your Set-Top Box does not power on, here are a few tricks to try:

  • Verify that there is power going to the STB.

Hardware not supplied/sold by Cameron Communications will not be listed. Please contact the appropriate equipment manufacturer if it was independently purchased.