Digital Cable: Need To Troubleshoot

Please Note: If you find that you are having to troubleshoot your service more than once, please contact Cameron Communications. General troubleshooting tips might not be enough.

If you are experiencing poor, distorted or fuzzy images with your Digital Cable subscription, please try the following:

• Make sure your connections to your Set-Top Box and TV are plugged in tightly and securely.
• Make sure all connections are plugged in to the correct locations. (Click here to select your Set-Top Box)
• Try changing the channel. If only one channel has poor quality, chances are the transmission that we have received is of low quality, also. Check that channel later.
• Verify that your Set-Top Box and TV are on the correct resolution. To check your STB resolution, check the link above to choose your Set-Top Box. To check the TV resolution, use the buttons that are typically located on the front of your TV. You might need to contact the TV manufacturer for further instructions.

If you have sound on your TV, but no picture (or a picture, but no sound), try the following steps.

• Make sure your connections to your Set-Top Box and TV are plugged in tightly and securely.
• Make sure all connections are plugged in to the correct locations. (Click here to select your Set-Top Box)

If you are experiencing one or more of your TVs that are not working, take a look at your Set-Top Box.

For ADB Set-Top Boxes, (If your box has GREEN lights on the front):

• Both should be lit. One is for “Power” and one is for “On-Line
• If your “On-Line” light is out, check the Ethernet cable at the back of the box. Make sure it is plugged in correctly and securely.
• Make sure the Ethernet cable in the modem is connected properly. If the Ethernet cable is not connected to the modem, none of your TVs will receive picture.

For Amino Set-Top Boxes, (If your box has RED lights on the front):

• Make sure your TV is on the proper channel or input.
• Make sure your Set-Top Box is on.
• If your red light is blinking, you will need to check the Ethernet cable at the back of the Set-Top Box. Make sure it is properly connected and secured to your Set-Top Box, as well as your modem.
• Turn your Set-Top Box off and then on again to make sure it boots correctly.

**NOTE: There is also a chance that your modem is not receiving power. If the above methods do not work, make sure that your modem (BEC, Vision Net and the 3-Com Switch) is plugged in. Try unplugging and re-plugging your modem in.

If your Set-Top Box does not power on, here are a few tricks to try:

• Verify that there is power going to the STB.