Fastwyre Broadband

Online Resource Center

Welcome to the “How To” section of Cameron Communications’ Online Resource Center! Here, you’ll find basic steps on how to operate your equipment, troubleshoot common issues and answer some of your product questions.

Business Customers, please contact us 24/7 for live support. Residential Customers, our residential support specialists are best reached Monday-Friday, 8 a.m. – 5 p.m. for issues you cannot solve with assistance below!

Answers to your questions on PHONE

With competitive Local and Long Distance rates, Cameron Communications is the right call! Below are details on Long Distance and International calls.

Long Distance Calling

Make long distance calls no matter where you are! At Cameron Communications, it’s YOUR choice – choose what fits you.

Cameron Communications offers flexible plans and options, from flexible per minute to an unlimited, flat-rate per month plan, we’ve got you covered, whether you talk a little or talk a lot! Since rates and plans vary by area, please Contact Us to find out what plans are available for your area.

International Calling

It’s great to talk to friends and family…from next door to the next country! When you’re looking for an International provider, look no further than right here! Here is a list of rates by country.

How to dial an International Call:

  • Dial the International Access Code, 011, followed by
  • The Country Code, followed by
  • The City Code, followed by
  • The local telephone number, followed by
  • The # button.

Ready to use your phone features? Follow these simple instructions below to activate your voicemail options.
Use our handy Calling Features Guide below for more options! (not all features are available in all areas).

Voicemail

To set up voice mail for the first time, customers outside the Texas Area, follow these steps:

  1. From your home phone, dial *15
  2. When you hear the introductory prompt, press #
  3. You’ll need to enter your password. Your temporary password is 1-2-3-4
  4. The system will then promt you on further instructions to setting up your voicemail.

For Texas Area Customers, to set up voice mail for the first time, follow these steps:

  1. Dial 123
  2. Press #
  3. When you hear the introductory prompt, enter your password. Your temporary password is 1-2-3-4
  4. The system will then promt you on further instructions to setting up your voicemail.

Retrieving Messages and Accessing your Mailbox

To Retrieve Messages outside the Texas Telephone Area, and access your mailbox, follow these steps:

When you pick up the phone, a stuttered dial tone will indicate when a message is waiting.

  1. Dial *15
  2. Enter your personal password (this will have been set by you when you set your voicemail up)

To retrieve messages away from home:

  1. Dial your home phone number.
  2. When your voicemail picks up, press #
  3. Enter your password.

To Retrieve Messages in the Texas Telephone Area, and access your mailbox, follow these steps:

When you pick up the phone, a stuttered dial tone will indicate when a message is waiting.

  1. Dial 1-2-3-#
  2. Enter your personal password (this will have been set by you when you set your voicemail up)

To retrieve messages away from home (SUGARTOWN):

  1. Dial 337-328-MAIL (6245)
  2. Dial your 10-digit phone number, followed by #
  3. Enter your password.

To retrieve messages away from home (ELIZABETH & PITKIN):

  1. Dial 318-634-MAIL (6245)
  2. Dial your 10-digit phone number, followed by #
  3. Enter your password.

Before you call us…Try these simple tests may help you determine the source of the problem and save you time and money.

If you’re experiencing static, a clicking sound, no dial tone or can’t call out:

  • Look for symptoms such as cracks in the telephone set or a broken or frayed cord. If you find one or more of these symptoms, unplug or replace that equipment to see if the trouble clears. If you do not find any of these problems, call our repair service.
  • Do you have a cordless phone? If so, unplug it and try a wire-line phone. It could be your equipment.

If you are experiencing problems with your caller ID system, check the batteries first.

INSIDE TESTING:

  • Unplug all telephone sets, answering or Fax machines, caller ID units and computers from the wall jacks in your house.
  • After a few minutes, try a traditional wire-line telephone set on several of your telephone jacks.
  • If the telephone set does not work in any of the jacks, try a different standard, non-cordless telephone set.
  • If the second set does not work, proceed to Outside Testing.

OUTSIDE TESTING:

  • Take one of your traditional wire-line telephone sets outside to the network interface device (NID). This is usually a gray box located on the outside wall of your home near the electric meter.
  • Use a screwdriver to open the cover of the NID device. Plug your telephone into the NID test jack. Make a test call and listen for the problem.
  • If the trouble is no longer present at the NID, the problem could be your inside wiring or equipment. A service charge will apply if the telephone company makes a service call and the problem is a result of customer provided wiring equipment.

Here are some basic tips and tricks when working on your landline phone.

Do not work on your phone if you wear a pacemaker. All phone lines (and wires within) carry electrical currents. Therefore, it is best to have repairs made by a professional.

When working on your phone,

  • Use tools that have insulated handles to prevent electric shock.
  • Do not touch screw terminals or conductors- they conduct electricity from one place to another.
  • Pay attention to the weather! Thunderstorms in the area increase the chances of shock.
  • Make sure your phone is not connected to the wall jack.
  • Don’t put wiring or connections for your telephone into any outlets, conduits or other boxes that contain electrical wiring.