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Welcome2023-11-07T22:38:44+00:00
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To Fastwyre Broadband!

BELOW IS SOME HELPFUL INFORMATION
TO GET YOU STARTED WITH FASTWYRE.

To Fastwyre Broadband!

BELOW IS SOME HELPFUL INFORMATION
TO GET YOU STARTED WITH FASTWYRE.

To Fastwyre Broadband!

BELOW IS SOME HELPFUL INFORMATION
TO GET YOU STARTED WITH FASTWYRE.

Customer Service

There are several ways to reach out to our Customer Service Team.

Technical Support

We are here for your technical support needs, 24 hours a day, 7 days a week.

For information on troubleshooting or other technical information, please visit our Technical Support page.

Online Bill Pay

Online Bill Pay

Create an account on our portal for account access, bill pay and to set up paperless billing and autopay. To establish a security code for your account, please call Customer Service.

You may view and pay your bill on our portal using an electronic check, debit card, or VISA, MasterCard, Discover, or American Express credit card. To avoid additional fees, we recommend signing up for paperless billing with autopay. After signing up for paperless billing, you will receive an email notification when your bill is ready each month.

Support Videos

Support Videos

Here are some of our support videos to help you get your Fastwyre internet up and running.

GigaSpire Blast Router

Mesh Wi-Fi Extender

Bandwidth Test

FastwyreIQ App

ProtectIQ App

ExperienceIQ App

FastwyreIQ app screenshot

FastwyreIQ

FastwyreIQ

FastwyreIQ is a user-friendly home Wi-Fi network management application. Control your smart home with these features:

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  • Limited Parental controls

  • Creating guest networks

  • Monitoring network usage

  • Network security

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ExperienceIQ

Manage your family’s internet content and screen time.

ExperienceIQ Control Features

  • Wi-Fi Devices at home

  • Custom setting by family member

  • Screen time limits

  • Usage & history

  • Safe Search

  • Content filitering

  • Preset off times

  • Pause

  • Bedtimes

  • Device and Activity Priorities

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Frequently Asked Questions

Frequently Asked Questions

What are these other charges on my bill?2023-05-18T01:21:01+00:00

For information on taxes and surcharges that may appear on your bill, please visit https://fastwyre.com/customer-service/billfaqs/

What is CPNI and how can I get a CPNI password to access my online account?2023-05-18T01:21:49+00:00

CPNI is Customer Proprietary Network Information. Fastwyre is required to have customers establish a CPNI password to discuss account information on the phone or to access your account online. A CPNI password can be established by calling Customer Service.

Why am I not getting the exact speed that I’m subscribed to?2023-05-18T01:22:59+00:00

Your speed will be affected by the number of devices on your network and if you are in the process of streaming video, browsing the internet, downloading large files, etc. Enabling automatic updates on your devices may also contribute to slower speeds. Please also be aware that you may have an antiquated device that is not capable of achieving higher speeds. If your speeds seem unusually slow, please visit our Technical Support page

Follow Us On Social Media

Follow Us On Social Media

We invite you to join us on social media to learn about events, new products, and service announcements.

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