For information on taxes and surcharges that may appear on your bill, please visit https://fastwyre.com/customer-service/billfaqs/

CPNI is Customer Proprietary Network Information. Fastwyre is required to have customers establish a CPNI password to discuss account information on the phone or to access your account online. A CPNI password can be established by calling Customer Service.

Your speed will be affected by the number of devices on your network and if you are in the process of streaming video, browsing the internet, downloading large files, etc. Enabling automatic updates on your devices may also contribute to slower speeds. Please also be aware that you may have an antiquated device that is not capable of achieving higher speeds. If your speeds seem unusually slow, please visit our Technical Support page